During the Corona Pandemic, the Danish Ehealth platform sundhed.dk experienced an increase in citizen inquiries. Lots of information needed to be passed to citizens and updated on a regular basis. This would require scaling up the number of agents. Instead sundhed.dk together with SupWiz implemented a chatbot that in a few weeks went live – taking the load of agents and was adapted in parallel with the ever-changing conditions in society. From this special digital journey, you will learn how sundhed.dk and SupWiz implement a chatbot and use it at the same – they were laying the rails while the train went full steam ahead.