How will customer experience and expectations shift, thanks to conversational AI for voice?

Keynote AI Strategy

2024-02-08 | 12:05 PM - 12:30 PM | Tech & Strategy Stage


Customer experience has been cost-optimized to the point of soulless "press 1 for...," offshoring, and other get-you-off-the-phone tactics that put the wrong KPIs and stakeholders first. For the first time in modern history, we have the chance to not have to choose between quality and cost-efficiency so we can put customers back at the center where they belong. Talking points will include:

  • Conversational AI will continue to evolve from where it was yesterday 
  • Generative is revolutionizing the customer experience today
  • Our vision of the future of enterprise AI & the connected customer