Crafter.ai
AI Application CHATBOT COGNITIVE COMPUTING CONVERSATIONAL AI CUSTOMER EXPERIENCE NATURAL LANGUAGE GENERATION (NLG) NATURAL LANGUAGE PROCESSING (NLP) NATURAL LANGUAGE UNDERSTANDING (NLU) VIRTUAL ASSISTANT SAAS SOLUTIONCrafter.ai is a No Code SaaS - Software as a Service that let users create hybrid chatbots that combine rules, machine learning and generative AI features, allowing users to independently select the chatbot's behavior and assign additional functionalities to the conversational flow.
Virtual assistants created with CRAFTER.AI™ may handle up to 98% of conversations independently, while customers that may need further human assistance can be transferred to a live agent anytime, thanks to the handover feature. While customers chat with operators, virtual assistants remain active to support agents, by suggesting the most appropriate answers and keep learning from interactions.
CRAFTER.AI ™ can be integrated via Restful API into ERP, CMS, and CRM systems (Sap, Microsoft Dynamics, Salesforce.com, etc ...), as well as, into social media platforms (Facebook Messenger, Whatsapp, Telegram, Slack, etc.)
This allows for obtaining useful information to manage conversations and interact directly on the user's preferred channel.
