Michael CHEN

Michael CHEN

VP Strategic Alliances & Development


Michael is VP of Strategic Alliances at PolyAI where he leads go-to-market efforts with cloud giants, global systems integrators and technology partners. Since joining PolyAI, Michael has worked just about every role in the sales, marketing and business development function to bring LLM-powered customer service solutions to enterprises. He was previously a digital and customer strategy consultant with Monitor Deloitte where he helped executives and board members in a variety of industries take action in response to disruptive innovations and changing customer preferences.

Speaker on

How will customer experience and expectations shift, thanks to conversational AI for voice?

Keynote AI Strategy
02/08/2024 | 12:05 - 12:30 | Tech & Strategy Stage