Chatbot: use and build during critical times

Industry Spotlight AI Application

09/02/2023 | 14h25 - 14h50 | Conference Room Croisette


During the Corona Pandemic, the Danish Ehealth platform experienced an increase in citizen inquiries. Lots of information needed to be passed to citizens and updated on a regular basis. This would require scaling up the number of agents. Instead together with SupWiz implemented a chatbot that in a few weeks went live – taking the load of agents and was adapted in parallel with the ever-changing conditions in society.  From this special digital journey, you will learn how and SupWiz implement a chatbot and use it at the same – they were laying the rails while the train went full steam ahead.