Over the past few months, there has been an increase in the world’s focus on AI. Millions around the world have interacted with OpenAI’s ChatGPT, revolutionizing the way people think about AI in practice. While advances and innovations in natural language AI modeling have met the hype, businesses today are looking for solutions that can be easily customized based on their domain and business priorities with significantly higher accuracy and reliability. In this session we will discuss how IBM meets the unique needs of its clients using AI for customer care. Join our session and learn how AI software like IBM Watson Assistant and IBM Watson Discovery can help take your customer experience to the next level, leveraging conversational AI, intelligent document understanding, and Speech transcription and analysis capabilities designed to meet your business needs.
Manish Sampat, Worldwide Sales Lead Customer Care / Watson / AI
Manish Sampat is the Worldwide Sales Leader for Customer Care and IBM Watson. In this role, Manish is responsible for driving and supporting our Customer Care and Watson practices worldwide. Manish works with customers and partners to identify and develop use cases, support local teams to drive customer success, and enable our customers, partners, and local teams on new product features / capabilities. He works with our teams on deal support and engages with local teams to ensure client success and satisfaction.
Manish joined Watson in 2015 and has served a variety of roles. Manish was a Strategic Partnership executive who delivered valuable solutions to our ISV partners using Watson AI and ML. He managed partnerships with key clients such as H&R Block, VMWare, BMC, Siemens, HCL and DXC among others. Manish also led and delivered Cognitive Value Assessments to clients. In these engagements, Manish led Design Thinking workshops to identify and prioritize use cases, built a business case and roadmap for execution. In addition, Manish worked with architects to deliver Proof of Concept of the solution.
Prior to Watson, Manish managed IBM’s Client Experience and Global Innovation Programs, which includes Innovation Discovery workshops, a program sponsored by IBM’s Chief Executive Officer. He was responsible for all aspects workshop and client experience interaction which includes working closely with senior executives to create collaborative, creative events that uncover new opportunities to innovate business models, operations, products and services.
Manish spent over ten years of his career in IBM Consulting and led engagements focusing on strategic planning, financial analyses, and business process improvement. Manish worked primarily with Consumer Packaged Goods clients but also worked in Retail, Travel & Transportation, Industrial Products, Specialty Chemicals, Petroleum and Telecommunications industries. Manish also served as the Global Value Realization leader, Consumer Products Leader for IBM’s Institute of Business Value and the Consumer Products & Retail Component Business Model (CBM) subject matter expert while in IBM Consulting.
Manish has over 25 years of experience in business development, consulting and accounting. Manish has a MBA / JD with honors from Indiana University and is a Certified Public Accountant.