SupChat (live chat)
AI Application AI Strategy AI Technology AI Today & Tomorrow BIG DATA CHATBOT CONVERSATIONAL AI CUSTOMER ENGAGEMENT PLATFORM CUSTOMER EXPERIENCE DATA ANALYSIS DATA AS A SERVICE DATA CENTER DATA QUALITY DIGITAL HUMAN DIGITAL TRANSFORMATION EDGE AI EXPLAINABLE GDPR NATURAL LANGUAGE GENERATION (NLG) NATURAL LANGUAGE PROCESSING (NLP) NATURAL LANGUAGE UNDERSTANDING (NLU) PERFORMANCE/EFFICIENCY PROCESS OPTIMIZATION SAAS SOLUTION SEARCH ENGINE SECURITY SMART CITY SOFTWARE TRANSLATION/TRANSCRIPTION TRUST VIRTUAL ASSISTANTAI: your agents' wingman
SupWiz' Live Chat with AI Co-Pilot enables your agents to provide great and fast customer service. It contains an exclusive set of features you will not find elsewhere.
Use e.g., generative AI in your live chat to generate answers based on the user conversation, adjust the tone of answers, and create a summary of the conversation.
SupWiz Live Chat (SupChat) includes among other things the features below:
- AI-Co Pilot suggestions for responses
- One Window: Integrations enabling agents to perform actions directly in chat conversations staying in one-window
- Live translations of agent and customer messages
- Deep insight into user-chats and analytics on agent-performance
SupChat creates great live chat experiences in a variety of organizations.
It is fast and easy to get started with SupChat. If you want to use a widget on your website, all you need to do is let us know what the widget should look like and then insert a code snippet on your website.
SupChat has an out-of-the-box integration to SupWiz' Chatbot solution. When you combine the two, you can make seamless handovers from Chatbot to support agent, which streamlines customer service and support.
