Ticket Analyzer
AI Application AI Strategy AI Technology AI Today & Tomorrow AI for Society BIG DATA CHATBOT CONVERSATIONAL AI CUSTOMER EXPERIENCE DATA AS A SERVICE DATA MANAGEMENT DATA STRATEGY DIGITAL HUMAN ETHIC EXPLAINABLE GDPR KNOWLEDGE MANAGEMENT NATURAL LANGUAGE GENERATION (NLG) NATURAL LANGUAGE PROCESSING (NLP) NATURAL LANGUAGE UNDERSTANDING (NLU) SAAS SOLUTION SEARCH ENGINE TRANSLATION/TRANSCRIPTION VIRTUAL ASSISTANTSolve tickets faster and with increased quality with AI automated routing and categorization
The Ticket Analyzer analyzes your historic data to effectively predict the intent in your incoming tickets and then automatically classify and route tickets.
With the Ticket Analyzer, you can:
- Automatically classify, cluster, and route incoming cases, incidents, or tickets, e.g. in an ITSM
- Use AI search to find similar tickets and solutions to the problem at hand
- Monitor the occurrence of specific topics in tickets over time and get notified of abnormal activity.
- Support agents better with AI suggestions on how to answer/handle tickets.
The Ticket Analyzer supports different organizations handling different types of tickets in different ITSM systems.
The Ticket Analyzer is an advanced AI engine, but the process of getting started is simple:
- We train the underlying AI on your data to tailor the Ticket Analyzer to your organization.
- We integrate the Ticket Analyzer into your ITSM, and it can be configured in great detail to suit your needs.
Then your Ticket Analyzer starts to predict, classify and route tickets in the ITSM and it automatically becomes smarter the more you use it.
The Ticket Analyzer is a compliant and secure enterprise solution. Among other things, it enables you to:
- Manage access and permissions with different user roles
- Use built-in or add custom anonymization of data
- Manage and test AI models and override AI when needed
