Key players insights
Demonstrating AI’s impact by starting small and thinking big
By Howard Boville, EVP, Consulting & Engineering Services – Powered by AI
AI has already captured the attention and imagination of industries everywhere. From AI agents to autonomous driving and personalized medicine, companies are taking steps to unlock value from AI, which promises to reshape our world.
Based on DXC’s experience in helping clients across different industries unlock AI’s potential, many organizations recognize that the biggest benefits of AI transformation are still to come.
But we expect to see more examples of organizations starting to take the initial leap by starting small, thinking big and demonstrating quick wins.
This includes implementing small, focused applications that address specific pain points within an industry, rather than attempting a large-scale, comprehensive AI overhaul right away. This allows for gradual adoption, easier integration and the ability to learn and refine AI usage as you go along.
Adapting itself to the task at hand
AI is becoming a powerful force in helping organizations make decisions, improve services and get work done. And we’re starting to see examples of how AI agents, in particular, are being used in different industries to analyze vast datasets at incredible speeds, automate hundreds of processes, and provide insights that can be put to work immediately.
And soon you can expect to see multi-agent systems composed of multiple interacting intelligent agents and systems that will be able to augment human work further (as part of a new approach called Agentic AI) by understanding and interpreting complex information and goals and then taking actions based on continuous learning and analyses of extensive datasets.
This way of working is starting to be put to work by government agencies, which often struggle with a myriad of time-consuming tasks, mountains of data that need to be managed, and inefficient processes that can drain resources and hinder productivity.
A good example is the Brussels Tax Department, which is using AI agents to help streamline and simplify the entire tax administration process, leading to freed-up capacity to introduce new services and improve the user experience.
Automating critical and repetitive tasks
The financial services and insurance industries are undergoing a major transformation as technology continues to reshape the way businesses operate. And generative AI, in particular, is revolutionizing operations—from underwriting and risk assessment to claims processing and customer service.
At a time when many companies are struggling to figure out their AI strategy, Equitable Holdings is already winning with it. With Equitable’s existing chatbot nearing expiration, the company built a new one in 30 days that made it easy for human agents to respond faster and more accurately to customer inquiries by analyzing thousands of documents in minutes—thanks to the power of generative AI.
Equitable is a great example of how smaller-scale initiatives allow organizations to test AI's potential without making large resource investments or significantly disrupting ongoing operations.
The system that it built grew from a single small project (reaching 600 users) to a larger GenAI program supporting multiple AI solutions across its enterprise (reaching 11,000 users).
Shaping the future of patient care
While innovation is reshaping many industries, few areas are feeling the transformative power of AI as intensely as healthcare. AI’s ability to automate complex processes and offer new ways of thinking is pushing the boundaries of how healthcare providers diagnose, treat and manage patients.
For example, doctors may soon be able to use AI to personalize antibiotic prescriptions with just a few mouse clicks as part of a cutting-edge tool developed with Singapore General Hospital that empowers doctors to make critical decisions on antibiotic use.
The solution analyzes patient clinical data to determine if antibiotics are needed and recommends appropriate models and dosage regimens.
Driving the future of transportation
As the world becomes increasingly connected and digitally driven, the automotive industry is experiencing a remarkable transformation as new technologies like AI allow for a more direct flow of data and information between automobiles, drivers and the infrastructure that surrounds them.
AI-powered diagnostic tools are making it easier for automotive manufacturers and service providers to identify potential issues before they become critical. These tools analyze data from vehicle sensors and use machine learning algorithms to predict the likelihood of component failures, reducing downtime and maintenance costs.
AI is also revolutionizing how vehicles adapt to individual needs, enabling automakers to personalize every aspect of a vehicle to cater to the unique preferences of drivers and passengers.
Fueling AI innovation through collaboration
DXC takes a pragmatic approach to AI and its application by prioritizing solutions that can be used effectively in the real world, and staying fully engaged with clients at every step of the way — as part of a new approach and technology platform that we call AI Impact.
We’ve learned from these engagements that no company can go it alone in this next era of AI—businesses that work in isolation will risk being left behind.
Joint ventures, strategic partnerships and informal collaborations can help organizations pool resources and expertise, tap into new markets and move swiftly from experimenting with AI to making it a core element of their strategy.
Thanks to industry-specific AI innovation hubs and centers of excellence, high-impact use cases of AI can be unlocked by combining resources, skills and knowledge—and facilitating a multidisciplinary meeting of the minds.
This sets the stage for broader implementations based on insights that can be learned together and a desire to push the boundaries of what AI makes possible in the future.